Frequently Asked Questions
Web Designing
What domain name should I choose?
The choice of domain name depends on how you plan to use it. In most cases, it makes sense to choose one that is easy to pronounce and spell if you will be telling people about it over the phone. Above all, you should choose a name that is memorable and not confusing.
Will we need to have a meeting to discuss the website design?
Most of the time, a meeting isn’t necessary and the work is completed with only discussions over phone and email. We upload our work to private development server that only clients can access. We then work with you to discuss the site and review changes. The site isn’t made available to the public until it looks and works exactly as you wish.
Once my website design is completed, what after-sales service do you offer?
We fully support any website we design and are always available should you encounter any problems or require new enhancements. We also offer website hosting and maintenance.
What photo, graphics and text formats should I use for my new website?
Please provide all text, photos and graphics in electronic form. For example, the output from a digital camera, Microsoft Word or a digital scanner. If this is not possible, we can help get your information ready for the website.
I run a small- or medium-sized business and want an online presence to promote my business. What's the first step?
You need a domain name, a Web server and a professionally developed website. You also need the website to be uploaded to your host and promoted to search engines. We can help you with all aspects of getting a website up and running.
Do I need a database for my website?
This depends on how much information you want to be displayed on your website. If you have many products and services, then it will be advantageous to have a database built into your design. We will discuss this with you in detail. If a database is advised, we will explain exactly how it will work. We will tailor your website design to suit your specific requirements.
Do you guarantee that my site will always be available?
Our Web hosting service has been up 100% of the time for many years. We have the necessary backups in place to deal with the issue quickly should our servers have any problems in the future.
Do you use Flash animation in your website designs?
Yes, we do use Flash when it’s required. There are times when Flash animations can be an asset, but there are other times when it is not. For example, we never use Flash to create an entire website or even entire pages. Search engines are not able to read the content of Flash and, as a result, words used in animations are not indexed.
It is best to use Flash for small banners, advertisements or demonstrations. Other animations should include some written text in the HTML so that search engines will be able to index the information on the site.
How do I get my website on search engines, especially Google?
Modern search engines will find your site naturally, through links to your site from other sites. Google especially relies on your incoming links to determine popularity and relevance. For more information on submitting your site and how to promote your site through search engines, read our white paper “Promoting Your Website.”
Why should I choose Openteq for my website?
Openteq is an established hosting and Web development company that has been delivering projects at all levels of complexity to clients across the United States. Our clients range from small business to large enterprises. We have developed a sophisticated style and a deep understanding of website requirements since our founding in 2015. Read more here about our Web development services.
When can I update my website content?
If the website we have designed for you includes a content management system (CMS), then you can access your administrative areas from anywhere as long as you have an Internet connection. You can make updates instantly and as frequently as you wish. If your website is smaller and designed without a CMS, you can update the HTML pages yourself. GalaxyVisions also can update it for you.
How can I accept credit cards on my website?
There are two ways to accept credit cards. The first involves using your own card machine and processing the payment yourself. The second option involves hiring an online clearance company. We can design your website accordingly once you have decided which method to use.
I already have a website and it needs updating. Can you help me?
Yes. We are happy to look at your existing site and give you a quote for updating it.
Who owns the website once design work is complete?
The website belongs to you. We will send you a copy of the site. If you wish to work with another Web design or hosting company, you can use this backup copy to them to use.
How long will it take for my website to be designed?
The time it takes to build a site depends on the complexity of the site. If you have a deadline, we will work hard to meet it. The most common cause of delay is the content (text/images) from the client.
How much will a website cost me?
The cost of a website varies depends on its complexity. We are happy to discuss your requirements and provide a quote at any time.
Do I have to keep my website with you forever? Can I move it to another provider?
You may move your site to another Web hosting service at any time. Once your design has been completed, we send you a copy of your website code.
Will my website design be search-engine friendly?
All our websites are created with search engines in mind, and all designs are compliant with search engine guidelines. It is a good idea for your website to be re-evaluated from time to time as search engines do alter their rules and algorithms. This will ensure that your site is up to date and compliant with new rules.
Are there hidden costs with Web design services?
No. We discuss your website requirements and price accordingly. Once you have placed your order with us, we will adhere to our quoted price.
How do I update my website?
There are many different ways to update websites. The method you choose and the functionality we build into your design is solely up to you.
If you have a small website of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask us to carry out these changes for you.
Other methods are largely dependent on how much data or information you have and how you store this information. We can provide an online content management system in which you can update individual products/pages/services or particular sections of your website such as company news.
We also can provide functionality so you can upload your entire product catalog to the website in one action using spreadsheets. We can also add databases if you wish.
Can you provide Web design and hosting services?
Yes, we are a one-stop shop. You do not have to worry about who to call if you have problems. Openteq can take care of everything from registering your domain name and designing your site to building it and maintaining it for years to come.
What are my options for e-commerce?
Can I register a domain name through Openteq?
No, unfortunately we do not provide domain regsitration services. But yes, we can certainly assist you with purchasing the domain from another service provider or your choice.
What if I do not like the design?
If you are not satisfied with the initial design, we will work with you further and come up with another design. Our aim is to design a website that you are completely happy with.
What is the difference between a static site and a dynamic site?
Static Web pages always look the same and the content rarely changes. To make a change, you must create the page yourself or request a Web designer to do it for you. The newly created page and any images must then be uploaded to the Web servers.
Dynamic pages are the opposite. They can change every time they are loaded (without anyone having to make those changes), and they can even change their content based on what your website visitors do.
The dynamic page can be created to respond to information entered by your site’s visitor. They usually store and pull information from an underlying database.
Dynamic sites can reduce ongoing maintenance costs if you don’t want to change things yourself with a Web page editor. They usually cost more to develop, as they require more complex coding. A content management utility also needs to be developed to help you manage your site.
Many clients have a combination of dynamic and static elements in their sites. For instance, they might use dynamic pages for a product catalog where they have to change information or pictures regularly. The “Contact” and “About Us” pages are often left as static pages.
Can I have an e-commerce system for my website?
Yes. We have secure servers (SSL) that use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe. If you want your customers’ payments to be “cleared online,” we can interface to PayPal, Authorize.NET, LinkPoint or other third parties. Read more about the e-commerce website design services here.
How many pages can I have on my website?
You can have as many pages as you’d like. In fact, the more the better from a search engine’s point of view!
Do you redesign existing websites?
Yes. We can redesign existing sites and retain your organization’s style or give you a completely new look. Openteq also can provide a free website evaluation. We will show you how your site can take advantage of the latest Web technologies.
Will I find my website on the search engines?
Yes. We always design websites to be search-engine friendly.
How Do I Get Started?
Write to us or give us a call and we can discuss further in detail.