Frequently Asked Questions
Web Development questions and issues
How much does a website cost?
This is a common question. But it’s not one we can answer without information about the particulars of what the website needs to be and do. How large will it be? Does it require complex features and functions? Will it be a fairly simple web brochure or an elaborate online store? Will it be an ERP portal or Lead management System?
What if all I need is a makeover of my current website?
We do that too. We are committed to addressing each client’s specific needs. Whether this is a brand new site or just an upgrade or refreshing of one that has become a little outdated.
How do you know that my new website is working as required?
We perform a number of pre-launch tests and other procedures to make sure that your website is performing as promised and meets industry standards. Among other things we test to make sure that your site renders properly in all the major browsers, loads within acceptable limits and works properly with all plugins and 3rd party integrations.
What responsibilities do you have after the website is completed?
We routinely provide twelve months of technical support for many of the websites we create. We will also train you on how to manage and edit your content – text, images, videos, etc. Support beyond this is customized according to the needs of particular clients but could include webmaster services which we provide on a no-contract, month-to-month basis.
Do you provide website hosting?
What’s the best way to manage my website project internally?
Website development projects work best when clients designate a point person or project manager to coordinate communications and facilitate timely responses to our questions and requests.
Do you guarantee that my site will always be available?
Our Web hosting service has been up 100% of the time for many years. We have the necessary backups in place to deal with the issue quickly should our servers have any problems in the future.
How long will it take to build my website?
This obviously depends on the size and complexity of the website. We start every project with a commitment to a completion date. Delays do occur but, they are usually related to the client’s: i) changing specifications for the project; ii) slowness in preparing the content to populate the website; and, iii) untimely responses to questions and requests for information.
Will you help me get my website found on Google?
A business website is virtually useless if it cannot be found by people searching for the goods and services provided by that business. We provide basic search engine and local search marketing services as part of our website development contract. More elaborate services will however require a separate arrangement.
Do you provide training on how to edit the content on my website?
We provide ample training on how to use your website’s dashboard to manage, maintain and edit your content. Depending on your location, we can provide, in person, phone and/or web-conference training.
What if there’s a problem with my website? Will you fix it?
Certainly! If it’s within our support agreement. And often, even past that period. It’s a matter of pride! Our only exception to this is if the website has been altered in any way by persons not employed or authorized by us. We generally provide 4 weeks of free support for every project we build, post that we will cover support under website maintenance contract.
Do you need to have all the content for my website before starting work?
No, we don’t. Although this would be nice. You just need to have it ready by the time the site is built out and ready to receive it. Beware that content is the biggest source of website delays. It is not unusual for us to finish a project and wait for weeks for the client to deliver all of the content.
How will my website display on tablets and smartphones?
Mobile-friendly websites are now paramount as more and more users access the web from tablets and smartphones. All the websites we build are mobile-friendly.
What is the difference between a static site and a dynamic site?
Static Web pages always look the same and the content rarely changes. To make a change, you must create the page yourself or request a Web designer to do it for you. The newly created page and any images must then be uploaded to the Web servers.
Dynamic pages are the opposite. They can change every time they are loaded (without anyone having to make those changes), and they can even change their content based on what your website visitors do.
The dynamic page can be created to respond to information entered by your site’s visitor. They usually store and pull information from an underlying database.
Dynamic sites can reduce ongoing maintenance costs if you don’t want to change things yourself with a Web page editor. They usually cost more to develop, as they require more complex coding. A content management utility also needs to be developed to help you manage your site.
Many clients have a combination of dynamic and static elements in their sites. For instance, they might use dynamic pages for a product catalog where they have to change information or pictures regularly. The “Contact” and “About Us” pages are often left as static pages.
How Do I Get Started?
Write to us or give us a call and we can discuss further in detail.